Gifting help

Yes. In the cart, open Gift details for the item and select Ship straight to them, then enter the recipient's address as the delivery address at checkout.

When Ship straight to them is selected in the cart, Present Agent records the gift as price-hidden for the packing slip. Your billing and payment information remain part of checkout, not the recipient's gift message.

Yes. Use the recipient's address for delivery, and provide your own billing details in Shopify's secure payment step when the addresses differ.

Gift details are saved per merchandise line, so notes and recipient-update preferences stay attached to the intended gift. Shopify currently supports one shipping destination per checkout, so separate delivery addresses require separate checkouts.

Use a separate checkout for each delivery address. In each cart, select Ship straight to them for that gift so its packing slip is price-hidden; gift details remain scoped to that gift.

Add it in the cart by opening Gift details for the item. The note is saved with that gift and carried into checkout rather than being collected on the product page.

Eligible gifts may offer reviewed finishing touches in the cart, including wrapping, a greeting card, or chocolates. If no finishing-touch options appear for an item, its fulfillment route has not been approved for those add-ons.

Not currently. Flowers remain unavailable until a reliable fulfillment route and product-specific eligibility have been approved.

No. Choose any available finishing touches in the cart before continuing to checkout.

Yes. The Present Agent Digital Gift Card is available online in C$25, C$50, C$75, and C$100 denominations. You can send it to yourself or a recipient, add a recipient name and message, and optionally schedule email delivery. No physical card is shipped.

The digital gift card supports a recipient name, personal message, and scheduled email delivery. Physical-product engraving, monograms, names, or custom artwork are not currently offered unless an explicit personalization field appears for that item; a personalized gift-fit label by itself is not an order form.

Yes, if you opt in for that specific gift in the cart and provide the recipient's email. The update is sent after purchase through a private, price-hidden gift flow.

No. It is off by default and must be enabled separately for each gift before recipient details can be entered.

The recipient view is limited to its own gift context and excludes prices, payment data, the buyer's email, other order lines, and unrelated tracking. Tracking is shown only when it belongs to that exact gift line.

Only if you opt in for that gift and provide the recipient's email in the cart. The private update hides prices and shows tracking only when it belongs to that exact gift line.

Present Agent currently sells online to delivery addresses in Canada and the United States. The United Kingdom and European Union are planned next but are not active yet. Enter the address at checkout to confirm whether the selected items can ship there and to see the current service options.

Current processing, service level, and estimated delivery windows are shown at checkout for the address and products selected. Present Agent does not promise an arrival date before checkout supplies that estimate.

Domestic orders over C$75 may qualify when a free-shipping rate is offered at checkout. The checkout rate is authoritative for the address and items in the order.

Not necessarily. Products from different fulfillment locations can create separate shipment groups and shipping rates at checkout. Present Agent does not yet consolidate vendor-direct items into one shipment or one fulfillment fee; complementary merchandise may also ship separately unless the cart explicitly offers an approved insertion add-on.

They can. When items use different fulfillment locations, Shopify can show separate shipment groups and rates at checkout. Present Agent does not yet consolidate vendor-direct items into one shipment or one fee, so review every shipping group before paying.

Eligible items can be submitted for return within 30 days after delivery and must be unused, with tags and original packaging. Contact gui@presentagent.vip before sending anything back.

Perishable goods, flowers or plants, personalized items, personal-care goods, hazardous materials, sale items, and gift cards can be excluded. Contact Present Agent about the exact item before starting a return.

The recipient or buyer should contact gui@presentagent.vip with the order details before sending the item back. Approved refunds are issued to the original payment method rather than paid directly to the recipient.

The Canadian storefront displays prices in CAD. Checkout shows the final currency, shipping, discounts, and applicable taxes before payment.

Yes, when store credit has been issued to your customer account. Sign in through customer accounts or Shop Pay; Shopify shows available store credit at checkout when its currency matches the checkout currency. Store credit is not sold as a product and does not appear when the account has no balance.

Contact gui@presentagent.vip as soon as possible. Present Agent aims to respond within 24 hours and can change or cancel an order only before fulfillment begins; once a supplier or fulfillment location has started processing it, a change is not guaranteed.

Larger or wholesale requests are reviewed case by case rather than offered as a standard checkout option. Contact gui@presentagent.vip with the product, quantity, delivery country, and deadline; availability, pricing, shipping, and timing must be confirmed before ordering.

Present Agent organizes gifts by occasion, recipient, interest, category, and budget, then adds practical gift-fit guidance to help shoppers narrow the choice. Routes are promoted only after their assortment and lead products pass relevance review.

Yes. Use the contact page and include who it is for, the occasion, your budget, useful context, and when you need it.